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Terms and Conditions

About Us Y London are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the "contact us" page.

Contact Details:
Y London
85 Mortimer Street
London
W1W 7SN
Phone: +44 (0) 207 436 3871
Fax: +44 (0) 207 580 9655
Email: info@ylondon.co.uk
Making A Purchase Making a purchase could not be easier. All you have to do is browse our online shop and add any items that you wish to purchase into the shopping cart. After you have finished selecting your products, click on "checkout" and you will be asked to provide us with the relevant details needed to process your order.

When confirmation of an order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included these terms to protect us in case a mistake has been made in pricing, we have inadvertently under-priced the goods or we are no longer able to supply a particular product for some reason. In the case of a changing of price, we will always contact you first to ensure that the revised price is acceptable. Please note, that all photographed garments have been taken to ensure the reproduction of colour is as accurate as the photographic and reproduction process allows. Slight variations may occur due to different internet browsers and screen resolution.
Shipping And Handling < Insert information on your Shipping and Handling here >
Delivery Schedule Access to and use of this web site and the products and search services available through this web site (collectively, the "Services") are subject to the following terms conditions and notices, without modification. Furthermore you acknowledge that the Terms of Service may be updated by us from time to time.

By placing an order you are offering to purchase a product which we will accept to sell to you on the following terms and conditions. All requests are subject to availability and confirmation of the order price by us. Dispatch times may vary according to availability and any guarantees made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays. Y London are absolutely entitled to refuse any order/request made by you. If your order is accepted we will inform you by emailing you or else by calling you. When making a request you undertake that all details you provide to us requesting goods are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods. It is your responsibility to inform us of any changes to these details as soon as possible. All prices advertised are subject to changes.

Disclaimer of Warranties
The services and all information, products and other content included in, or accessible from this web site, are provided on an "as is" and "as available" basis and are subject to change at any time without notice to you. To the fullest extent permitted by law, Y London disclaims and excludes all representations and warranties (express, implied and statutory, including but without limitation the warranties of merchantability and fitness for a particular purpose, and non-infringement of proprietary rights) as to the services and all information, products and content included in, and accessible from this web site.

Disclaimer of Liability
Unless expressly stated to the contrary to the fullest extent permitted by law, Y London, its content providers, advertisers or linked sites shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this web site. Even if Y London had been advised of the possibility of such damages and irrespective of whether such damages arise in contract, tort, equity, restitution, by statute, at common law or otherwise. You have read this disclaimer and agree to it on the basis that you agree it is reasonable.

Indemnity
You agree to indemnify, defend and hold harmless, Y London, its directors, employees, agents and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of Y London.co.uk services, your breach of the Terms of Service, you infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

Variation of Content
Y London will have the right in its absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with the service or which appears on any page of the Y London web site.

Submissions
All information and material submitted by you to Y London or that you publish on any public area of the Y London web site shall be provided by the submitter and accepted by Y London on a non confidential basis. Furthermore, Y London shall be granted a perpetual royalty-free non-exclusive licence in the copyright of any material submitted and Y London shall be free to use, edit, copy, republish and distribute (for any purpose) and authorise others to do the same, any such information or material and any ideas contained in such information or material.

Termination
Y London may at any time terminate or suspend any part of the service without notice to you.


Governing Law and Jurisdiction
Upon entering the Y London site you are bound by these terms and conditions. These terms and conditions are to be constructed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English High Court, The Strand, London. Any dispute in any way referable to the content of this site, whether in respect of its trade marks, copyright or image content shall be resolved exclusively by arbitration the terms of which are to be agreed between Y London and yourself and provide no right or recourse to any relief of the English Courts whether interim or otherwise and that by accessing this site you waive your right for all time to any such right.

Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreement between you and Y London. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Y London.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement please do not hesitate to contact a customer service member of the Y London team, who will be delighted to answer and questions you may have.

Our contact details are:
Y London
Mortimer Street
London
W1W 7SN
Tel: +44 (0) 207 436 3871
Fax: +44 (0) 207 580 9655
Privacy Policy Y London are totally committed to protecting the privacy of our site visitors and customers. The Y London team members are customers themselves of other internet sites and fully appreciate and respect the importance of privacy on the internet. We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you - e.g. arranging for a product to be sent to you.

Your Consent
We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party without your permission. If you have purchased from our store, subscribed to one of our newsletters and entered any of our competitions, or advised us of your e-mail address, post and telephone number we may occasionally update you on news and special opportunities via e-mail, post or telephone.

Communication and Marketing
By becoming a member of Y London and providing us with your e-mail, postal address, telephone number you consent to receive communication from us about our latest products and special offers which we think may be of interest to you. The information may also be used to notify you of products and services of third parties, which may be of interest to you.

Opting out of Communication
All Y London members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to receive marketing (emails, postal, telephone) from us and or selected third parties we recommend you opt out by contacting us either by e-mail, telephone or mail and inform us of your decision.


Checking your Details
If you wish to verify the details you have submitted to Y London you may do so by contacting us via the email address, telephone number or address given bellow. Our security procedures mean that we may request proof of identity before we reveal information.


A Cookie is a small information file that is sent to your computer and is stored on your hard drive. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the "Remember Me" option. They are also used after you have logged on as part of the logging in process. You can turn off cookies within your browser by going to 'Tools / Internet Options /Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Return or exchange an item. If you are not completely satisfied with your purchase, simply return the item to us in its original condition, within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size/colour if preferred. Some products are non refundable due to hygiene reasons. These products are clearly marked with a'+' next to the product name. The item is your responsibility until it reaches us. For your own protection, we strongly recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Any returns or exchanges should be sent with a covering later stating your reason for return and preferred outcome to:

Returns
Y London
85 Mortimer Street
London
W1W 7SN

Christmas Returns Policy
Please note that products bought on or after the 07 November must be returned to Y London by 06 January. Returns received after this date will be rejected unless purchased 14 days prior to the last return date for Christmas.

All other normal returns conditions apply.

Faulty or Wrong item
If the item you receive is faulty or is not what you originally ordered, please contact us via the link provided quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise you on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

Distance Selling Regulations
Under the United Kingdoms Distance Selling Regulations you have the right to cancel your order for any item purchased from Y London for a full refund. This does not apply to items that cannot be returned for hygiene reasons, and have been unsealed. These items are clearly marked with an '+' next to the product name. Order cancellations must be made in writing, quoting your order number within 7 days using the 'contact us' link provided or by post to the above address. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection we strongly recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Discount Codes & Vouchers
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

This returns policy does not affect your statutory rights.